Terms & Conditions

Last updated 29 July 2026

Agreement to our legal terms

We are Performr Technologies Ltd ('Company', 'we', 'us', or 'our'), a company registered in the United Kingdom. We operate the Performr website at performr.io and web application at app.performr.io, together with any related products and services that link to these terms (collectively, the 'Services' or the 'Platform'). You can contact us by email at info@performr.io, on WhatsApp at +1 786 877 0475 (WhatsApp messages only — this number doesn’t take calls or SMS), or by post at 2 Market Place, Carrickfergus, Co. Antrim, BT38 7AW, Northern Ireland.

These Terms & Conditions ('Terms') form a legally binding agreement between you (whether personally or on behalf of an entity) and Performr Technologies Ltd, concerning your access to and use of the Services. By creating an account or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.

We may update these Terms from time to time. We will indicate changes with an updated 'Last updated' date, and material changes will be notified by email. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. We recommend you keep a copy of these Terms for your records.

1. Our Services & platform role

Performr is an online marketplace that connects Bookers (people and organisations booking entertainment) with Performers (entertainers offering their services). Performr acts as an intermediary and payment facilitator only. Performr is not a party to any booking contract between a Booker and a Performer; each confirmed booking is a direct contract between the Booker and the Performer. We do not employ Performers and we do not guarantee the quality, safety, or legality of any performance.

The Services are not intended for use where such use would be contrary to any law or regulation, or would subject us to any registration requirement in that jurisdiction. If you access the Services from outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

2. Eligibility & your account

You must be at least 18 years old to create an account or use the Services. By using the Services you represent and warrant that: you have the legal capacity to accept these Terms; you are not a minor in your jurisdiction; you will not access the Services by automated or non-human means; and you will not use the Services for any illegal or unauthorised purpose.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must provide accurate, current, and complete information and keep it up to date. We may suspend or terminate accounts that provide untrue information or that breach these Terms.

3. Bookings & payments

All payments are processed securely via Stripe. When a booking is confirmed, the Booker is charged the performance price plus a service fee (currently 5%). Performr retains a commission (currently 15%) from the Performer's payout. Prices are displayed in GBP and are inclusive of any applicable taxes. Funds are held using an escrow model and released to the Performer after the performance is completed and confirmed (see 'Performance PIN' below). Fees and commission rates may change; the rates applicable to a booking are those shown at the time of that booking.

4. Cancellations & refunds

Cancellation and refund terms are set by individual Performers. A Performer chooses Flexible, Moderate or Strict, or builds a Custom policy as a set of refund tiers — for example a full refund more than 14 days before the event, 50% between 7 and 14 days, and none inside 48 hours. Whichever they choose, the terms shown on their listing and on the booking page are the terms the Platform applies automatically when a booking is cancelled. Bookers should review the applicable cancellation policy before booking. Cancellations made within the free-cancellation window receive a full refund including the service fee; for partial refunds, the refund percentage applies to the performance price and the service fee is not refunded. Refunds are processed to the original payment method, typically within 5–10 business days.

5. Performance PIN

The Performance PIN is used to confirm a Performer's attendance at an event. By sharing the PIN with the Performer, the Booker acknowledges that the Performer has fulfilled their obligations, and payment is released to the Performer. Bookers should not share the PIN until they are satisfied with the Performer's arrival and readiness to perform.

6. Fees & no circumvention

You agree not to circumvent the Platform's payment system or fee structure — for example, by arranging or accepting payment for a booking directly (off-platform) to avoid our service fee or commission, or by soliciting a Platform contact to transact outside the Platform. Circumvention is a material breach of these Terms and may result in suspension or termination.

7. Promotional codes & account credit

We may issue promotional or launch codes — for example, a code giving a Performer a number of commission-free bookings, or a Booker a booking without the service fee. These are issued by Performr itself as an incentive to join: they are not a referral from another user, and no other user is credited for them. Unless the code says otherwise: each account may redeem one code of a given kind, once; codes and any resulting credit have no cash value, cannot be exchanged for money, transferred, or sold, and reduce our fees only — never the Performer's own fee, which is always paid in full. Credit is held against your account and is lost if the account is closed. We may withdraw, change, or expire a code at any time, and may void codes or credit obtained through duplicate accounts, false information, or any other abuse. Users may also refer others with a personal referral code; the same rules apply to any credit earned that way. Using a promo code requires a signed-in account.

8. Communications

We send messages that are part of the service — booking requests, confirmations and changes, payment and payout notices, Performance PIN emails, security notices, and notifications that you have received a message on the Platform. These are not marketing and are sent for as long as you have an account, though you can turn email and phone notifications off in your Notifications settings. A few of them — a booking request, a confirmation, a decline, a cancellation — may also be sent as a text message to the mobile number on your account, because missing one of those can cost somebody a booking; you can reply STOP to any text to switch texts off. Marketing is never sent by text.

Marketing email (offers and product news) is separate: it is switched on when you create an account, and you can switch it off during sign-up, at any time in your Notifications settings, or via the unsubscribe link that appears in the footer of every email we send — that link works without signing in and switches off marketing only. It cannot stop emails about your bookings, payments, or messages: those can only be turned off in Notifications, where we warn you what you may miss by doing so. See our Privacy Notice for full details.

9. Prohibited activities

Performers are expressly permitted to offer and be booked for their services through the Platform — that is the purpose of the Services. However, you agree not to:

post false, misleading, or fraudulent information, or engage in fraudulent bookings;
harass, abuse, threaten, defraud, or harm other users, or our staff and agents;
use the Services for any unlawful purpose, or in any way that violates applicable laws or regulations;
systematically retrieve, scrape, data-mine, or copy data or content from the Services to build a collection, database, or directory without our written permission;
upload viruses or other malicious code, or any material that acts as a passive or active information-collection mechanism;
interfere with, disrupt, or place an undue burden on the Services or connected networks, or attempt to bypass measures designed to restrict access;
decompile, disassemble, or reverse-engineer any part of the Services' software, except as permitted by law;
impersonate another user or person, or use another user's account; or
collect users' names or email addresses to send unsolicited communications, or create accounts by automated means or under false pretences.

10. User content & intellectual property

Your content. The Services allow you to create and post content — such as performer profiles, listings, reviews, messages, photos, audio, and video ('Your Content'). You retain ownership of Your Content. By posting Your Content, you grant Performr a non-exclusive, worldwide, royalty-free licence to host, store, display, and distribute Your Content on and through the Services for the purpose of operating and promoting the Platform. You represent that you own or have the necessary rights to Your Content and that it does not infringe any third party's rights or violate any law. You are solely responsible for Your Content, and you agree that we are not liable for it.

Our content. Except for Your Content, the Services and all source code, databases, functionality, software, designs, text, graphics, and the Performr trademarks, service marks, and logos ('our Content and Marks') are owned by or licensed to us and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose. You may not copy, reproduce, republish, sell, or otherwise exploit our Content or Marks for any commercial purpose without our prior written permission.

Reviews. After a completed booking, each side may review the other. Neither review is shown to anyone until both have been submitted or fourteen days have passed, whichever is sooner — so that neither is written in response to the other; once shown, a review cannot be edited. Reviews must be honest and about the booking. We may remove a review that breaches these Terms, and either party can report one from the review itself.

Confirming your rights when you upload. Each time you upload a photo, audio recording or video, you are asked to confirm that you own it or have permission to use it, and we keep a record of that confirmation. Uploading is not possible without it. Photographs taken by a photographer usually belong to the photographer unless you have agreed otherwise, and recordings of songs you did not write may need the rights-holder's permission — if you are unsure whether you hold the rights to something, do not upload it.

Reporting content that infringes your rights. If you believe content on the Services uses your work without permission, tell us at performr.io/report-content. You do not need a Performr account to do this. Please include: the address of the content you are complaining about; a description of the work and where it legitimately appears; your name, organisation (if any) and an email address we can reply to; a statement that you own the rights or are authorised to act for the owner; a statement that you believe in good faith the use is not authorised by the owner, their agent or the law; a statement that your notice is accurate; and your name typed as a signature. Notices may also be sent to info@performr.io.

What we do with a notice. We review each notice we receive and, where we consider it justified, we remove or disable access to the content, and we may unpublish a listing or suspend the account that posted it. We keep a record of every notice and of the action taken. We will normally tell the person who posted the content that we have acted and why, and we will share your notice with them, including your name and contact details, so they can respond. If you would prefer us not to share your details, say so in your notice and we will consider it, though it may limit what we can do.

If your content was removed. If we remove something you posted and you believe that was a mistake — because you do hold the rights, or the use is permitted by law — reply to the message we send you, or contact info@performr.io, explaining why. We will review it and restore the content if we agree.

Repeat infringement. We may suspend or terminate the account of anyone who repeatedly posts content that infringes other people's rights.

Notices made in bad faith. Do not send a notice about content you do not hold the rights to. A knowingly false notice wastes our time, damages someone's livelihood, and may make you liable to them and to us.

Feedback. If you send us questions, comments, suggestions, or other feedback about the Services ('Submissions'), you agree that we may use and share such feedback for any purpose without compensation or acknowledgement to you.

11. Third-party services

The Services rely on and may link to third-party services (for example, Stripe for payments and Google Maps for location). We are not responsible for third-party services, websites, or content, and their use may be governed by their own terms and policies. Your dealings with any third party are solely between you and that third party.

12. Dispute resolution

Booking disputes (between users)

If a dispute arises between a Booker and a Performer in connection with a booking, either party may first raise a formal dispute through the Platform. We will review the dispute and may, at our discretion, issue refunds or release payments. Our decision is final for transactions processed through the Platform. This on-platform process must be used before any other action in respect of a booking.

Disputes with Performr — informal negotiation

For any other dispute, controversy, or claim relating to these Terms or the Services (a 'Dispute') between you and us, the parties agree to first attempt to resolve the Dispute informally by contacting each other, for at least 30 days before commencing formal proceedings.

Users outside the United States

If informal negotiation does not resolve the Dispute, you and we irrevocably agree that the courts of Northern Ireland shall have exclusive jurisdiction to resolve it. Nothing in this section limits any mandatory statutory rights you have as a consumer.

Users in the United States — binding arbitration

If you are resident in the United States, then to the fullest extent permitted by law, any Dispute that is not resolved by informal negotiation shall be finally resolved by binding arbitration on an individual basis, and not in a class, consolidated, or representative action. You and we waive any right to a jury trial and to participate in a class action. The arbitration shall be administered by a recognised arbitration provider under its consumer arbitration rules, seated in the United States, and conducted in English. The following are excluded from arbitration and may be brought in court: (a) claims to enforce or protect intellectual property rights; (b) claims of theft, piracy, invasion of privacy, or unauthorised use; and (c) claims for injunctive relief. If the class-action waiver is found unenforceable, the remainder of this arbitration provision shall be void as to that Dispute.

13. Disclaimer

THE SERVICES ARE PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS, AND YOUR USE OF THEM IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY CONTENT IS ACCURATE OR COMPLETE. WE ARE NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER, THE QUALITY OR SAFETY OF ANY PERFORMANCE, OR ANY TRANSACTION BETWEEN A BOOKER AND A PERFORMER. THIS SECTION DOES NOT EXCLUDE ANY LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING YOUR STATUTORY RIGHTS AS A CONSUMER.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PERFORMR AND ITS DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID THROUGH THE PLATFORM IN THE 12 MONTHS PRECEDING THE CLAIM. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

15. Indemnification

You agree to defend, indemnify, and hold harmless Performr and its affiliates, officers, agents, and employees from and against any loss, damage, liability, claim, or demand (including reasonable legal fees) arising out of: (1) your use of the Services; (2) your breach of these Terms; (3) your breach of your representations and warranties; (4) your violation of the rights of a third party, including intellectual property rights; or (5) any harmful act toward another user. We reserve the right to assume the exclusive defence of any matter for which you are required to indemnify us, and you agree to cooperate with our defence.

16. Term & termination

These Terms remain in effect while you use the Services. We reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Services to any person for any reason, including for breach of these Terms or any applicable law. We may suspend or terminate your account, and remove any content you have posted, at any time. If we terminate or suspend your account, you must not register a new account under your name, a false name, or the name of a third party.

17. Modifications & interruptions

We may change, modify, or remove the contents of the Services at any time, and we have no obligation to update any information. We cannot guarantee that the Services will be available at all times; we may experience interruptions, delays, or errors, or need to perform maintenance. We are not liable for any loss or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance.

18. Electronic communications, transactions & signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders, and records, and to the electronic delivery of notices and records of transactions.

19. Governing law

These Terms are governed by and construed in accordance with the laws of Northern Ireland. Subject to the 'Dispute resolution' section above (including the arbitration provision applicable to US residents), the courts of Northern Ireland have exclusive jurisdiction over any dispute arising in connection with these Terms.

20. Miscellaneous

These Terms, together with any policies posted on the Services (including our Privacy Policy and Cookie Policy), constitute the entire agreement between you and us. Our failure to enforce any right or provision does not waive it. If any provision is held unlawful or unenforceable, it is severable and does not affect the remaining provisions. We may assign our rights and obligations at any time. We are not liable for any delay or failure caused by events beyond our reasonable control. No joint venture, partnership, employment, or agency relationship is created by these Terms.

21. Contact us

To resolve a complaint or for more information about the Services, contact us at info@performr.io, on WhatsApp at +1 786 877 0475 (WhatsApp messages only — this number doesn’t take calls or SMS), or by post at:

Performr Technologies Ltd
2 Market Place
Carrickfergus, Co. Antrim, BT38 7AW
Northern Ireland